Our Story
Building Canada's uninsured services platform
Docnote automates every step a physician or MOA used to do by hand. Requests arrive structured. Forms are routed directly to the right physician. Payments are collected before the document leaves the clinic.
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Starting My Practice
I opened in Sarnia and launched a USP on day one. Managing it myself worked — but it consumed time I didn't have. Every sick note was a phone call. Every form was a follow-up. My MOAs were spending hours a week on work that had no system behind it.
My Outsourcing Mistake
I handed the program to an annual fee company. They promised more revenue, less work, happier patients. About fifteen percent of my roster signed up — mostly elderly patients who went along with it. Revenue never grew. Then patients started calling, upset about collection letters from a company they'd never heard of. One patient had a credit hit over a sick note. I cancelled the contract.
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The Research
We spent six months talking to hundreds of MOAs, office managers, and physicians across the country. Offices managing their own USP described chaos. Offices that had outsourced described flat revenue and no control. We mapped the full workflow of a single sick note — fifteen steps from intake to delivery. Nobody had a system that handled all of them. Not one.
Building Docnote
We knew two things had to be true. Patients needed a digital experience that matched the rest of their lives — transparent fees, instant access, no phone calls. Physicians needed to own their USP, not rent it from a vendor who clips the revenue and ignores the workflow. My late father spent his career calling a fully functioning USP "the holy grail" of family practice. He never found a system that delivered it. I named Docnote in his honour.