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What Should I Do If I Think My Card Has Been Compromised?

Concerned your card may have been compromised? Learn how Docnote protects your payment information and what steps to take if you have concerns.

If you are concerned that your credit card may have been compromised, we want to reassure you that Docnote does not store your credit card information at any point.

How your payment information is protected:

All payments made through Docnote are processed by Stripe — a leading global payment platform trusted by millions of businesses worldwide. Your card details are entered directly into Stripe's secure, PCI-DSS compliant payment system and are never stored on Docnote's servers.

This means that even in the unlikely event of a security concern involving Docnote, your credit card information would not be at risk through us.

If you believe your card has been compromised:

  1. Contact your bank or card provider immediately — they can freeze your card, investigate any suspicious transactions, and issue a replacement card if needed.
  2. Review your recent transactions — check your bank statements for any unauthorized charges.
  3. Contact Docnote support — if you have any concerns related to your Docnote account specifically, our team is happy to assist:
💡 Good to know: Docnote uses Stripe for all payment processing. Stripe maintains the highest level of payment security certification (PCI-DSS Level 1) and your card details are never stored on Docnote's servers.