---
title: What Do the Request Statuses Mean in Docnote?
description: Learn what each request status means in Docnote — from Pending Verification through to Completed — so your team can manage requests with confidence.
image: https://www.docnote.com/hubfs/Website%20Photos/docnote-og-default.png
---

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# What Do the Request Statuses Mean in Docnote?

## Learn what each request status means in Docnote — from Pending Verification through to Completed — so your team can manage requests with confidence.

Every request in Docnote moves through a series of statuses that reflect where it is in the workflow. Understanding each status helps your team stay organized and ensures patients are kept informed at every stage.

---

**🚩 Urgent**

A request marked as Urgent has been flagged by the office to indicate it requires priority attention. Only the office can mark a request as urgent by selecting the **"Flag Request as Urgent"** button on the request. Once the urgent matter has been addressed, the office can uncheck the flag to remove the urgent status.

---

**🔵 Pending Verification**

This is the first status assigned to every request. It is applied automatically when a patient submits a request or when the office creates one on behalf of a patient. The request remains in Pending Verification until the office has completed the verification task list. Once verified, the office can move the request to the next appropriate status.

---

**🟠 In Progress**

The office is actively working on the request. Setting a request to In Progress signals to the patient that their request is being handled.

💡 **Note:** While a request is In Progress, the patient can still make a payment if one is required — the two actions do not need to happen in a specific order.

---

**🔴 Pending Payment**

Payment is still required before the request can be completed. This may apply to the patient directly or to a third party such as an insurance company or employer. The request will remain in this status until payment has been received.

---

**🟢 Completed**

The request is fully complete. Payment has been received and all forms or documents have been sent to the appropriate person or third party. A final document will be attached to the request if applicable.

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    - [Managing Your Requests](https://www.docnote.com/help/requests-forms?hsLang=en-ca#managing-your-requests)
    - [Submitting a Request](https://www.docnote.com/help/requests-forms?hsLang=en-ca#submitting-a-request)
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- [Physician](https://www.docnote.com/help/physician?hsLang=en-ca#main-content)

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