---
title: General | Docnote Knowledge Hub
description: Find answers to common questions about how Docnote works, what uninsured services are, platform security, and what to do if you need additional support or run into something not covered elsewhere.
image: https://www.docnote.com/hubfs/Website%20Photos/docnote-og-default.png
---

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1. [Docnote Knowledge Hub](https://www.docnote.com/help)
2. [General](https://www.docnote.com/help/general)

# General

 Find answers to common questions about how Docnote works, what uninsured services are, platform security, and what to do if you need additional support or run into something not covered elsewhere.

## About Docnote

- [What Is an Uninsured Service?](https://www.docnote.com/help/what-is-an-uninsured-service)
- [What Is Docnote?](https://www.docnote.com/help/what-is-docnote)

## Troubleshooting

- [I Have a Question Not Listed Here](https://www.docnote.com/help/i-have-a-question-not-listed-here)
- [Something Isn't Working — Technical Issue](https://www.docnote.com/help/something-isnt-working-technical-issue)

- [Getting Started](https://www.docnote.com/help/getting-started#main-content)

    - [Services & Requests](https://www.docnote.com/help/getting-started#services-requests)
    - [Patient Account Set Up](https://www.docnote.com/help/getting-started#patient-account-set-up)
- [Requests & Forms](https://www.docnote.com/help/requests-forms#main-content)

    - [Managing Your Requests](https://www.docnote.com/help/requests-forms#managing-your-requests)
    - [Submitting a Request](https://www.docnote.com/help/requests-forms#submitting-a-request)
- [Billing & Payments](https://www.docnote.com/help/billing-payments#main-content)

    - [Understanding Charges](https://www.docnote.com/help/billing-payments#understanding-charges)
    - [Making a Payment](https://www.docnote.com/help/billing-payments#making-a-payment)
    - [Fees & Pricing](https://www.docnote.com/help/billing-payments#fees-pricing)
- [Annual Plan](https://www.docnote.com/help/annual-plan#main-content)

    - [Pricing and Payments](https://www.docnote.com/help/annual-plan#pricing-and-payments)
    - [Managing Your Plan](https://www.docnote.com/help/annual-plan#managing-your-plan)
    - [Getting Started](https://www.docnote.com/help/annual-plan#getting-started)
    - [Overview](https://www.docnote.com/help/annual-plan#overview)
- [Account](https://www.docnote.com/help/account#main-content)

    - [Account Management](https://www.docnote.com/help/account#account-management)
- [General](https://www.docnote.com/help/general#main-content)

    - [About Docnote](https://www.docnote.com/help/general#about-docnote)
    - [Troubleshooting](https://www.docnote.com/help/general#troubleshooting)
- [Privacy and Security](https://www.docnote.com/help/privacy-and-security#main-content)

    - [Data Protection](https://www.docnote.com/help/privacy-and-security#data-protection)
- [Physician](https://www.docnote.com/help/physician#main-content)

    - [Office Setup](https://www.docnote.com/help/physician#office-setup)
    - [Requests](https://www.docnote.com/help/physician#requests)
    - [Office Management](https://www.docnote.com/help/physician#office-management)
    - [Getting Started](https://www.docnote.com/help/physician#getting-started)
    - [Service Management](https://www.docnote.com/help/physician#service-management)
    - [Integrations](https://www.docnote.com/help/physician#integrations)

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